AirportShuttle Terms and Conditions

1. Mission of the AirportShuttle-Minibusz service

1.1. The Service Provider is to realize the road transport of the Passengers on a nonscheduled shared-ride basis to a destination within the administrative boundaries of Budapest – hereinafter budapest transfer – or to a town within a 25 Kilometers' range of the administrative boundaries of Budapest – hereinafter suburban transfer – or to a location avalaible for selection on the website www.airportshuttle.hu – hereinafter county transfer - for the listed prices.

1.2. The Service Provider is to publish the current transfer fees on the www.airportshuttle.hu website. The prices listed are in Hungarian Forint currency and include VAT (value added tax).

1.3. The Service Provider has the right to declare a transfer to be complete, if no necessary modifications or deletion are made to the reservation details 24 hours prior to starting the journey from or to Budapest – prior to 48 hours if the destination is to / from the county – or, if such modifications are made within this time period.

1.4. The transfer fees to and from Budapest are only valid for a destination within the administrative boundaries of Budapest.

1.5. In case of suburban transfers, all actual transfer fees of the towns involved in the journey are published, and are valid one-way for one passenger.

1.6. Transfer fees for the county reservations are only valid for the transfers to / from the transport-region. Regarding the transfers to and from destinations beyond the transportregion, additional fees are added to the standard transfer fee, which are based on the destination's position on the list of zones.
The center of the transfer-region is not the actual administrative center of the county region. The transfer-regions were selected according to the airport transfer service's technical requirements.

2. Operating Hours

2.1. The transfer service operates every day of the year, fully adapting to the actual flight schedule of Ferihegy, concerning the flight arrivals and departures.

2.2. The Call Center takes orders and handles reservations from 00:00 until 24:00 o'clock. Our AirportShuttle-Minibusz desk is open for business every day from 00:00 until 24:00.

3. Entering officially into contract (making a reservation):

3.1. In case of Budapest and suburban transfers:

3.1.a The transfer to or from Ferihegy airport means entering into a "Personal Transfer Contract" - as described in the "Travelling Terms and Conditions" – if the Passenger makes a reservation via telephone, on-line, in person, written form (e-mail or fax) or using the Airportshuttle website's 'Make a Reservation' section 24 hours before the flight departure time, providing the exact address, contact phone number and the flight departure time, and after that, the Call Center assistant re-confirms the given data so that the Passenger double-checks it – or in case of an on-line reservation, a Reservation Confirmation E-Mail will be sent.

3.1.b. Making reservations are to be done:

• personally at the AirportShuttle-Minibusz desk,
• online at the www.airportshuttle.hu website
• via telephone: +36 1 296 8555,
• via fax: +36 1 296 8993,• by e-mail: foglalas@airportshuttle.hu, booking@airportshuttle.hu

3.1.c. Methods of payment:

• by credit card when making an on-line reservation
• by cash and credit card at our desk (at every terminal)
• by cash at Travel Agencies

3.1.d. You will be informed about your pick-up time on the phone if the reservation is made via telephone, in case of an on-line reservation, a Reservation Confirmation E-Mail will be sent containing such information.

3.1.e. The Service Provider can only accept and handle the transfer request (reservation) within the time period described in Section 3.1.a., if the Service Provider has enough capacity and has confirmed the reservation as approved.

3.1.f. Purchasing an AirportShuttle-Minibusz ticket at the Terminal with the purpose of travelling from Ferihegy airport, showing the Reservation Confirmation E-Mail or other applicable document (prepaid, roundtrip ticket or a voucher), and at the same time providing the destination address at the AirportShuttle-Minibusz desk means entering into a "Personal Transfer Contract" - as described in the "Travelling Terms and Conditions".

3.1.g. When travelling from the airport to the city the transfer must be started the same day as the AirportShuttle-Minibusz ticket (one-way or roundtrip) was purchased.

3.1.h. Modifying the reservation is possible 12 hours before beginning the transfer. The modification is free of charge, but if it exceeds the aforementioned time limit, there is a possibility that the Passenger has to adapt to an other transfer, regarding the pick-up time and route taken to reach the destination.

3.2 Scheduled transfers

3.2.a. The scheduled shuttles can only be boarded and used for transfer if the passenger has an active reservation for that shuttle. If the reservation is for another shuttle, than the availability and boarding possibility depends of number of free seats available, and given the fact that it is possible, a rebooking fee has to be paid in order to become fully eligible for that given transfer.

4. The contents of the Personal Transfer service

4.1.a. The AirportShuttle-Minibusz picks up and transports Passengers as a scheduled or non-scheduled shared-ride service.

4.1.b. The Service Provider is to provide the arrival of a vehicle – the on that will handle your transfer – to the given address in such a time interval that starts 5 mintues before and ends 5 minutes after the settled and confirmed pick-up time, as stated in Section 3.1.

4.2. The Service Provider is to provide a vehicle for pick-up as in Section 3.2. depending on the actual traffic situation, within the shortest time possible.4.2.a. When it is predictable that the estiamted waiting time will exceed 20 minutes, the Budapest or suburban transfer's Passenger will be informed by the AirportShuttle-Minibusz desk assistant. The full-price one-way and roundtrip tickets bought on the spot can be traded in for a refund, but only if the waiting time exceeds 45 minutes.

4.2.b. The scheduled vehicles that are on duty are to be launched towards their destination with a maximum delay of 10 minutes regarding the schedule.

4.3. The driver handling Budapest and suburban transfers – regardless of the direction – will always be waiting for the Passenger next to the vehicle, or at the Airportshuttle desk in case of county transfers, and will take the luggage and check it's condition, evading the chance of a complaint later on. After the end of the transfer, the driver will hand over the luggage to the Passenger next to the vehicle, and it is the Passenger's duty to check it's condition in front of the driver.
After the luggage is handed over, the AirportShuttleMinibusz does not accept any form of complaint, and the consequences of swapping and taking other Passengers' luggage are to be faced by the Passenger to whom the luggage was handed over. The driver can not be obliged to handle any other kinds of luggage transportation duties.

4.4. The AirportShuttle-Minibusz does not transfer luggage without an accompanying passenger.

4.5. The roundtrip ticket does not authorize the purchaser to gain access to any other benefits aside from having paid a roundtrip ticket price. Using the roundtrip ticket can only be done as described in the "Terms and Conditions".

5. Requirements of ordering the service

The AirportShuttle-Minibusz service can be reserved by any person who complies with the following rules and requirements:

5.1.a The Passenger is at least 14 years of on the day of starting the transfer.

5.1.b The Passenger is not yet 14 years old, but is accompanied by an adult during the whole transfer.

5.1.c. The passenger is obliged to stand ready to be escorted with a valid reservation for the given transfer, and also has to register at the given time at our AirportShuttle-Minibusz Desk.

5.1.d The Passenger has enough amount of valid tickets or other documents that authorize the Passenger to pay the transfer fee and thus, use the service. The transfer fees of the service are shown on the Tariff / Rate-table

5.2. The Passenger must be in perfect condition to begin the transfer. In the event that the Passenger is drunk, under the effect of drugs and/or chemical substances, carries an infectius or disgusting sickness/disease, wears disgusting clothes and carries disgusting luggage – can be excluded from transport.

5.3. The Passenger can only carry luggage which fully complies with all of the airline travelling rules.

5.3.a. The vehicles' passenger space is only for luggage small enough to be carried with the Passenger, or under the Passenger's seat.

5.3.b. The Passenger has the right to carry 1 normal sized pieces of luggage aside from the hand luggage, not exceeding 20 kgs and suitable to be carried in the luggagecompartment of the vehicle, without causing any harm to the other existing ones.

5.3.c. If the Passengers' luggage exceeds the limit in number, size or weight – and there is avalaible capacity in the vehicle – the Service Provider offers to transport the exceeded luggage aswell, for an additional price (with buying extra tickets).

5.3.d. The animals can only be transported in the vehicle in the appropiate carrying solution (kennel, box) in such manner, that it will not make the vehicle and/or passengerdirty during the transfer.

5.4. Forbidden to carry as luggage in the vehicle:

• Dangerous material (flamable, acidic, poisoneus, radioactive, etc.).
• Firearms, blades and knifes (except if carried in a case, and kept in the luggage area).
• Items that would disgust other passengers.
• Object that would hurt other passengers' physical condition, damage or make the vehicle dirty.
• Such object that is not suitable for vehicular transport by shape, size and nature.

6. Responsibility of the Service Provider

The Service Provider has the responsability towards the Passenger – as stated in the personal transport contract – to fulfill the service as follows:

6.1.a. If the transfer is completed exceeding the time given and confirmed, or it is exceeded due to the fault caused by or related to the Service Provider, the company is to send a refund via bank transfer equalling the amount of the service price, within 30 days of filing the complaint. If additional damage or loss has happened, originating or related to the Service Provider, it is the Service Provider's obligation to give a refund.

6.1.b. The Service Provider is not responsible for any damage or loss

• if the Passenger provides the destination address or the contact phone number incorrectly.
• if the Passenger shows up more than 5 minutes late or does not show up at the pick up place recorded in the reservation
• if the Passenger incorrectly - or even - refuses to tell/provide the plane departure/arrival time.

6.2. The Service Provider has the obligation to provide a safe journey (be it to pay for an additional transfer) to his/her destination – for the Service Provider's own cost – in case the Service Provider is responsable for the technical malfunction that renders the transfer incomplete.

6.3. The Service Provider is responsible for the damage and loss to the luggage and passenger, caused by it's owned and maintained AirportShuttle-Minibusz service. The Service Provider has the necessary insurance fund as described in Section 171/2000. (X.13.) of the statutory rule (also known as Government Issued Order). For objects left in the vehicle, the Service Provider can not be held responsible.

The Service Provider is not responsible for any loss or damage caused by a source that is outside of and/or can not be related to the Service Provider's operation terms, or by an unforeseeable (nor foreseeable by the Passenger, nor the Service Provider) event – vis mayor. (For example: change in the flight schedule, heavy amount of precipitation that renders the roads and parts of the city unusable as travelling route, festivals and programs, delegation visits, roadblocks due to accidents.)

7. Responsibility of the Passenger

7.1.a. The Passenger is obliged to be ready to start the transfer and to be waiting for the vehicle scheduled to handle the pick-up – as described in in Section 4.1. If the passenger is not at the settled and confirmed meeting point on time, the driver does not have the obligation to search for the Passenger.

7.1.b When arriving at the airport, only the amount of time described in Section 4.1 is avalaible to handle the luggage and board/exit the vehicle, as the vehicle can not be kept waiting any further amount of time at expense of other passengers.

7.1.c The is to have damage compensation obligation, meaning that he/she has to do everything possible to use the ordered service if he/she has an active reservation.

7.1.d. The Passenger is responsible for all the damage and loss caused by him or her being late.

7.2. In the event the Passenger damages, contaminates or makes dirty the establishments, buildings and vehicles of AirportShuttle-Minibusz, he/she is obliged to pay the total cost of the repair, restore, steriliziation, disinfection and cleaning. Causing damage on pupose is to provoke a filling in of lawsuit, involving the court in the matter.

8. Resolving Complaints and Problems

The Passenger has the right to place a complaint about the service, for which he/she has the opportunity to do so at whichever AirportShuttle-Minibusz desk desired, regardless of the Terminal. The problems and complaints must be accompanied by the original documents, and are to be written in the "Book of Complaints", or sent by e-mail or post.

The Service Provider has the obligation to thoroughly investigate the complaint, and inform the Passenger about the results in written form within 30 days. Also, in the event of the complaint being valid, the Service Provider is to administrate and take measures in order to remedy the situation.

The Passenger has the right to fill-in a lawsuit, and for other matters that do not need the participation of the court, the cosumer protection office and a notary can be involved.

9. Validity

The "AirportShuttle-Minibusz Travelling Terms and Conditions" are valid from the 28th of january 2002, until further notice or recission.